Contact us
Write to support@deverdonces.com. The service is provided by Xavier DE Verdonces Román, whose address is Carrer Torres i Bages 50, Banyoles.
When reporting an issue, include the Traivu version, iPhone model, iOS version and the steps to reproduce it. You can attach a screenshot after hiding names, booking references, identity documents and any other private information. We do not need your passwords or your iPhone’s unlock code.
The assistant is unavailable
The built-in assistant requires compatible Apple Intelligence that is enabled and has its model ready on the device. Check its status in iOS Settings. Traivu shows the reason for unavailability when it can determine it.
You can continue organising your trip, view the summary and gaps in the day, and import bookings using local reading. You can also review and share a question with an external app if you wish.
Trip information is not updating
Weather, exchange rates, place searches, photos and flight tracking depend on external services. Check your connection and try again. Some flights or destinations may not be covered. Always confirm operational information with the airline or relevant provider.
For Calendar, Reminders and alerts, review Traivu’s permissions in iOS Settings and the connections enabled in the app. If iCloud is available and you have connected it, check your Apple Account, its storage space and sync status. Disconnecting iCloud does not delete existing copies.
Private documents and deletion
The vault requires Face ID, Touch ID or the device passcode. Its documents are stored on this iPhone, outside trip syncing. Keep the originals: the vault is excluded from backups, and support does not have a copy it can return to you.
The Delete your data page explains how to delete trips, memories, documents and external copies. For privacy requests or if you need help with deletion, write to the same email address and state what information you want to manage.